F A Q

What time is check-in and check-out?
Check-in is 3:00 - 8:00 pm, check-out is 00.00 - 10.30 am.
Early check-in and late check-out are subject to availability. Please enquire with our team the day of arrival/departure. Should you wish to guarantee an early check-in, we recommend you to book the night before arrival.

Late check-in?
After 20.00 and until 24.00 you can make the late check-in at additional costs.
From 20.00 to 22.00 late check-in involves a surcharge of € 10
From 22.00 to 24.00 late check-in involves an extra charge of € 20

How is my room guaranteed?
Reservations are guaranteed with a valid credit card at the time of booking. We'll ask you to verify the payment details upon check-in.
Flexible reservations will not be charged until time of departure or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.
We accept Visa and MasterCard, no American Express.

I do not have a credit/debit card, can I make a reservation?
Bookings cannot be made unless a credit/debit card has been provided to secure the room.

How do I cancel my booking?
In the unfortunate event you have to cancel your reservation, please call us at +39 095325532 or mail us at info@cortemedici.eu. 
Let us know at least 7 Days prior to check in to avoid any cancellation charges. Full payment of your booking is taken from the card provided after 7 Days prior to arrival, and the booking becomes non-refundable in the event of a no-show, early departure or late cancellation.
Non-refundable reservations remain non-refundable and cannot be modified and/or cancelled.
If you've booked through a travel agent or third party, different cancellations policies might apply. Please contact your travel agent or third party in case you'd like to make any modifications to your existing booking. 

Breakfast, daily cleaning, daily linen change
Corte dei medici Palace does not provide breakfast, daily cleaning, daily linen change. You can request them at extra cost

Do the rate include breakfast?
No, we don’t serve breakfast because you will find some of the best bars and pastry shops in Catania only a few meters away. However, we can provide breakfast packs on request for an additional charge.

Do you accept group bookings?
We sure do. Any request for 4 rooms or more is considered as a group booking. Contact our team via email on info@cortemedici.eu to make your booking as different rates and policies would apply.

Where can I park?
The nearest parking is “Parcheggio Trento”, via Musumeci 128.

I'm going public. How do I get there?
The bus stop is the closest in front of our flat.Please see our location page for detailed information and maps.

Do you have smoking rooms?
We do not. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a euro 200 smoking fee to your card, plus taxes, to cover for our special deep cleaning costs. 

Are pets allowed?
Small pets are allowed in the Pizzeria and in the Living Room. Unfortunately, they have to go home for bedtime as pets are not allowed in our bedrooms (except for service dogs).

Can I store my bags there before I check-in or after I check-out?
Yes, we can definitely arrange that. Our welcome team would be more than happy to hold your belongings until midnight the same day of your departure at the hotel. If you need to store something overnight, please inquire with our team.

Is there Wi-Fi?
This is like asking if we have water. Of course, and it's free of charge. Wi-Fi can be accessed anywhere.

What about television?
Our rooms have TV, except two.

What about food & drinks?
Found in the “Gambero Rosso” guide to the best pizzerias in Italy, “Corte dei medici” serves premium Sicilian gastronomy. Here you will find delicious pizzas and salads made with only the best ingredients on the market. And also good beers.

Do you offer room service?
We do not.

Do you have a gym/spa?
No we don't. BUT, there is a gym just in the corner, very closed to us.

Is the reception open 24 hours?
The reception is open between 3.00 pm and 8.00 pm. We also have a night emergency number in case our guests need to contact us at night.

Is it more expensive to book direct?
No,  booking direct is the cheapest method. Book through email and get further discounts .

Can we have a baby cot?
Unfortunately, we do not have a baby cot.

Is it possible to have an extra bed in the room?
Sorry, it is not possible to have an extra bed in the room.

Is there a lift at the “Corte dei medici – Rooms”?
No, we do not have a lift here. But we are at the first fllor, everybody is able to climb stairs! In any case, please do not hesitate to ask us for help with luggage.

Do you have hairdryer in room?
Yes, we have.

What services do you offer?
Available in the apartment you will find a lounge area, a laundry room and an area with a microwave, sink and fridge for all guests to use.

Corte dei Medici palace is a "Locazione Turistica"
Corte dei Medici palace is a "Locazione Turistica". Under Italian law upon arrival the guest will find clean sheets and towels, but the same will not be replaced or washed until after the conclusion of the lease, so as to make them available clean for the next location.